Beads

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Frequently Asked Questions

Almost all jewellery is set in sterling silver and clearly labelled as such. Some pieces are also available with rose gold or yellow gold plating.  There is also the option to make some items in solid gold.  Please get in touch for more details

Once you have chosen and ordered the jewellery you would like I will email you my address and packaging instructions  Your inclusions and effects are added in layers according to your preference and what you would like visible.  Only the highest quality jeweller’s resin is good enough for the purpose of creating memorial jewellery. 

 I have had no experience with any of the pieces I have created changing colour unless poorly cared for.  I offer a 12-month warranty but your jewellery is designed to last a lifetime.  It is not advisable to expose resin to harsh chemicals such as chlorine or direct UV light for long periods.  With normal wear, you should have no issues.  There is the option to add our new waterproof coating and increase your warranty to two years if you wish. This allows you to wash your hands and shower etc without having to worry about removing your keepsake.

The waterproof coating provides extra protection against freshwater, allowing you to wear your jewellery while washing your hands, showering, and during similar activities.

It also extends the warranty from one to two years. However, it has not been tested in chlorine, salt water, or with chemicals, so exposure to these should be avoided. Please refer to the care guidelines for more details.

The turnaround time varies depending on a few factors but is generally a maximum of ten to fourteen weeks from when I receive your inclusion. This is an outside estimate and many pieces are completed much quicker.  I will keep you informed at every stage of the process and if I am expecting any delays then I will notify you.  

Please send around one teaspoon of ashes. Any that are unused will be sent back to you with your jewellery. Nothing is discarded. If you are sending flowers then just a few petals are enough and if you are sending hair then please include enough to pinch between two fingers at around 3+cm length.

A good pinch of animal fur/hair is adequate.

Your inclusions are treated with warmth and respect the entire time.

You will receive a detailed email with everything you need to know after I receive your order.

Cremation ashes, hair/fur, soil, sand, fabric, breastmilk or flowers. If you have any other suggestions please get in touch and we’ll see what we can create together.

Please send around a teaspoon of ashes in a small plastic bag. A sandwich bag is ideal. Then put it inside another sandwich bag so any leakage is contained. This process also applies to soil and hair. Petals should be wrapped in a napkin or paper towel prior to going in a sandwich bag. You will receive an email containing the address to send your inclusion to after I receive your order.

I’ll let you know when I receive your inclusion and I’ll keep you posted at each step of the process. When it is ready to ship I’ll send you tracking details.

Your jewellery metal may need a polish from time to time. Use the complimentary polishing cloth provided. Don’t polish the resin itself as it may make it dull.

Resin should not be exposed to chemicals such as hand sanitiser, hairspray, washing up liquid, sunscreen or chlorine. It is best removed before showering and swimming. Store out of UV light as long exposure may cause your piece to discolour. Good care will see your piece last a lifetime. If you regularly have your hands in water, a pendant may be a better choice for you.   Alternatively you might choose to upgrade to our two year warranty with waterproof coating. A care card is included with your jewellery.

Yes, a no questions asked 12-month guarantee. If you have any issues simply send your piece back to me and I will replace or repair it. If the piece you bought is no longer in stock then I will offer an alternative.  If you have upgraded to our waterproof coating then you will receive a two year guarantee from the day you receive your keepsake.

Tracked shipping of your jewellery via courier or Australia post is free within Australia. Solid gold items and those containing precious stones will be tracked and insured. International shipping is a flat $15 AUD. You are responsible for shipping costs to get your inclusion to me. I recommend using registered post. There is always the danger things may be lost in the post so please don’t send me the ‘last’ of anything.

Your inclusion will be labelled when I receive it and the label will stay with it throughout the entire jewellery creation process. There is no room for error with the safety processes that I have developed.

Yes, for a flat fee of $15 I will post internationally. It is your responsibility to post your inclusion to me.

Solid gold and precious stones will be tracked and insured.

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