By placing an order with Forget Me Not, the customer understands that they have 3 consecutive days to cancel their order with a full refund. If they cancel within 4-7days, there will be a 20% cancellation fee of the total order cost, not to exceed $50 withheld. After that, there are no refunds for any orders regardless of whether the customer sends in an inclusion for their order.
Due to the personal nature of the item, we do not accept returns, exchanges or offer replacements on our orders.
Customer satisfaction is important to us, if there is an issue with your order, please let us know and we will try our best to fix it.